Delivery Information

We understand that everyone would like their new purchase as soon as possible, for this reason, we aim to dispatch all stock orders within 48 hours (excluding weekends) where possible. Made-to-order goods take average around 1-2 weeks to be produced.

Please read the description of the item you are purchasing and also ask any questions before buying to ensure a straightforward transaction.

It is your responsibility to make sure your address and mailing details are correct. The dispatch time may be delayed if the information you have provided for your order is incomplete.

If you need to cancel your order, you must do so within 2 hours of placing the order. Once your parcel has been dispatched it cannot be recalled. For more information on returns, exchanges and refunds, please refer to our Return Policy.

After dispatching the goods we will notify you by email with a tracking number to check delivery status.

We will not be responsible for delays resulting from postal delays by Royal Mail or any other mail carriers. Orders placed during special holidays such as Christmas, New Year and Bank Holidays may experience delays. No guarantees are given for delivery times during these periods.

If your order is returned to us by the postal service as they were unable to deliver it, then we will be happy to ship your order again. However, you will have to pay the shipping costs once more.

When you place an order you are agreeing to our Terms & Conditions.

UK Delivery

Generally, orders are delivered within 2-3 working days by Royal Mail (outside of the Christmas period and other busy periods, weather delays, strikes etc). We dispatch your order via 2 Class to keep the postage and packing costs down.

Our UK delivery zone includes England, Scotland, Wales, Northern Ireland, Isle of Man, Jersey, Guernsey.

The UK delivery charges are the following:

  • Cushion Covers, Cushions – FREE UK delivery
  • Mugs – FREE UK delivery
  • Lamp Bases – FREE UK delivery
  • Lamp Shades – FREE UK delivery

International Shipping

We send your purchases from the UK. We deliver to the USA, Canada and throughout most of Europe. If you live further afield please obtain a shipping quote by emailing talexinteriors@gmail.com. Alternatively, you can fill in the form at the bottom of this page.

For international shipping please allow:

  • EU orders – usually 5-10 working days delivery time depending on the Country, but can take up to 4 weeks.
  • US orders – usually 7-14 working days delivery time but may take up to 4 weeks.
  • Canada orders – usually 7-14 working days delivery time but may take up to 6 weeks.

The delivery time may be affected by how long a parcel is held in Customs by the receiving country.

Our shipping charges for EU-1 zone (Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg, Netherlands):

  • Cushion Covers, Cushions – £7.00
  • Mugs – £8.00
  • Lamp Bases – £10.00
  • 20cm Lampshades – £7.00
  • 30cm Lampshades – £8.00
  • 40cm Lampshades – £10.00

Our shipping charges for EU-2 zone (Italy, Portugal, Spain):

  • Cushion Covers, Cushions – £7.00
  • Mugs – £8.00
  • Lamp Bases – £10.00
  • 20cm Lampshades – £7.00
  • 30cm Lampshades – £8.00
  • 40cm Lampshades – £15.00

Our shipping charges for EU-3 zone (Finland, Sweden, Norway, Switzerland):

  • Cushion Covers, Cushions – £7.00
  • Mugs – £8.00
  • Lamp Bases – £10.00
  • 20cm Lampshades – £7.00
  • 30cm Lampshades – £8.00
  • 40cm Lampshades – £25.00

Our shipping charges for Canada:

  • Cushion Covers – £8.00, Cushions – £9.00
  • Mugs – £11.00
  • Lamp Bases – £15.00
  • 20cm Lampshades – £11.00
  • 30cm Lampshades – £13.00
  • 40cm Lampshades – £54.00

Our shipping charges for the USA:

  • Cushion Covers – £8.00, Cushions – £11.00
  • Mugs – £13.00
  • Lamp Bases – £19.00
  • 20cm Lampshades – £13.00
  • 30cm Lampshades – £17.00
  • 40cm Lampshades – £51.00

For international orders, any customs and import duties charged in the destination country are the responsibility of the recipient. Charges will vary depending on your country’s policies and you should check with your local customs office for more information on their charges.

 

If you still have any questions, please contact us.

 

Get a shipping quote for your order here.

Find out about our shipping costs and shipping times.

 

Also, we will always seek to help with any questions you may have.

 

Thank you!


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