Terms & Conditions

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Us through this website, talexinteriors.co.uk (“Our Site”). Please read these Terms and Conditions carefully and ensure that you understand them before ordering any Goods from Our Site. You will be required to read and accept these Terms and Conditions when ordering Goods. If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order Goods through Our Site.

We reserve the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. These Terms and Conditions, as well as any and all Contracts, are in the English language only.

Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Contract” means a contract for the purchase and sale of Goods;
“Dispatch Confirmation” means our acceptance and confirmation of your Order;
“Goods” means the goods sold by Us through Our Site;
“Order” means your order for Goods;
“We/Us/Our” means Talex Interiors Ltd, a company registered in England under 09191788, whose registered address is 1 Roman Road, Birstall, Leicestershire LE4 4BB.

Access to and Use of Our Site

Access to Our Site is free of charge. It is your responsibility to make any and all arrangements necessary in order to access Our Site. Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

These Terms and Conditions do not apply to customers purchasing Goods in the course of business.

International Customers

If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for such charges and We undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported.

Please be aware that Goods may be inspected on arrival at port for customs purposes and We cannot guarantee that the packaging of your Goods will be free of signs of tampering. Please also be aware that the United Kingdom consumer protection laws may not apply.

Conformity of Goods

We take every care to ensure that the descriptions and specifications of our products are correct at the time of publishing. The specifications and descriptions of products on this website and in our catalogue are not intended to be binding and are intended only to give a general description of the products.

We have made every attempt to ensure that the colour reproduction on this website and in our catalogue is an accurate representation of our products; however, a slight variation in colour may occur. We cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Due to the hand-crafted nature and the artistic interpretation of many of our Goods, there are likely to be slight differences in decoration and finish in each product that is made including differences between the examples in photographs on this website and the items that we deliver, but those differences will not diminish an item’s quality or value. This does add to the character and uniqueness of each piece. Exact matching cannot always be guaranteed and is thus not grounds for non-acceptance of our Goods.

Where appropriate, you may be required to select the required size, colour, fitting, and/or fabric of the Goods that you are purchasing.

Pricing and Availability

We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. All prices quoted are accurate at the time of publication and are quoted in Great British Pounds (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary without notice. All pricing information is reviewed and updated every month. Changes in price will not affect any order that you have already placed.

All prices are checked by Us when We process your Order. In the unlikely event that We have shown incorrect pricing information, please note the following:

  • We will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed. We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part thereof).
  • We will not proceed with processing your Order until you respond. If We do not receive a response from you within two weeks, We will treat your Order as cancelled and notify you of the same in writing.

In the event that the price of the Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.

Delivery charges are not included in the price of Goods on Our Site. For more information on delivery charges, please refer to Delivery Information. Delivery options and related charges will be presented to you as part of the order process.

Orders

Our Site will guide you through the ordering process. Before submitting your Order to Us you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.

No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it. Our acceptance is indicated by Us sending you a Dispatch Confirmation by email. Only once We have sent you a Dispatch Confirmation will there be a legally binding Contract between Us and you.

Dispatch Confirmations shall contain the following information:

  • confirmation of the Goods ordered including full details of the main characteristics of those Goods;
  • fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
  • estimated delivery date (if applicable).

If We, for any reason, do not accept or cannot fulfil your Order, no payment shall be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 Calendar Days.

Payment

Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will not be charged until We dispatch your Goods.

We accept the following methods of payment on Our Site:

  • Visa and Mastercard Credit/Debit Cards (via PayPal);
  • Direct Bank Transfer (BACS);
  • PayPal.

Delivery, Risk and Ownership

Please note that delivery is currently only possible to addresses within the UK, USA, Canada, and throughout most of Europe. For the other part of the world, you may contact Us by email at talexinteriors@gmail.com.

Delivery shall be deemed complete once We have delivered the Goods to the shipping address provided in your Order. The risk in the Goods shall remain with Us until they come into your physical possession. Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).

For more information on delivery charges, estimated delivery times and responsibility for delays, please refer to Delivery Information.

Faulty, Damaged or Incorrect Goods

By law, We must provide Goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen (unless We have made you aware of any differences). If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund or replacement.

Beginning on the day that you receive the Goods (and ownership of them) you have a 14 Calendar Day right to reject the Goods and to receive a full refund if they do not conform as stated above. Alternatively, you may request a replacement of the Goods. We will bear any associated costs and will carry out the replacement within a reasonable time and without significant inconvenience to you.

In certain circumstances, where a replacement is impossible or otherwise disproportionate, We may instead offer you a full refund. If, after a replacement, the Goods still do not conform, you may have the right either to keep the Goods at a reduced price or to reject them in exchange for a refund. If you exercise the final right to reject the goods more than one month after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.

Please note that you will not be eligible to claim under this clause if We informed you of the fault(s), damage or other problems with the Goods before your purchase of them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. 

To return Goods to Us for any reason under this clause, please contact Us to arrange for a collection and return. We will be fully responsible for the costs of returning Goods under this clause and will reimburse you where appropriate.

Refunds (whether full or partial, including reductions in price) under this clause will be issued within 14 Calendar Days of the day on which We agree that you are entitled to the refund. Any and all refunds issued under this clause will include all delivery costs paid by you when the Goods were originally purchased.

Please also note that you may not return Goods to Us under this clause merely because you have changed your mind. For more information on returns, exchanges and refunds, please refer to our Returns Policy.

Our Liability

We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

We only supply Goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business or any loss of business opportunity.

Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer.

Events Outside of Our Control (Force Majeure)

We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disasters, or any other event that is beyond Our reasonable control.

If any event described under this clause occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:

  • We will inform you as soon as is reasonably possible;
  • Our obligations under these Terms and Conditions (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
  • We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
  • If the event outside of Our control continues for more than 1 month We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 Calendar Days of the date on which the Contract is cancelled;
  • If an event outside of Our control occurs and continues for more than 1 month and you wish to cancel the Contract as a result, you may do so. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 14 Calendar Days of the date on which the Contract is cancelled.
  • If the contract is cancelled by you or by Us under this clause, any relevant Goods that must be returned will be returned at Our expense (with Us reimbursing you where appropriate).

Communication and Contact Details

If you wish to contact Us with questions or complaints, you may contact Us by email at talexinteriors@gmail.com, or by pre-paid post at 1 Roman Road, Birstall, Leicestershire LE4 4BB.

We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

How We Use Your Personal Information (Data Protection)

All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

We may use your personal information to:

  • Provide Our Goods and services to you;
  • Process your Order (including payment) for the Goods;
  • Inform you of new products and/or services available from Us (if you opt or have previously opted to receive them). You may request that We stop sending you this information at any time.

We will not pass on your personal information to any third parties. Read more about our Privacy Policy here.

Other Important Terms

We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

Law and Jurisdiction

These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the laws of England and Wales.